Cloud
Public Cloud
On-demand virtual servers and storage, billed by what you use.
Managed Services
Managed Cloud
We take care of your cloud servers day to day — patching, monitoring, backups and changes — so your team can focus on applications and users.
Benefits
Why customers choose it
Engineers on duty 24/7
Alerts are handled by our NOC around the clock, with a 30-minute first response to P1 incidents.
Patched and hardened
Operating systems are updated every month, and critical security patches are applied within 72 hours after testing.
One accountable team
Infrastructure, operating systems and backups are run by one team, with responsibilities agreed in writing.
What's included
Everything in the service
Included as standard — no add-ons needed to get started.
- Operating system administration for Linux and Windows Server
- Monthly patching in agreed maintenance windows
- 24/7 monitoring and incident response
- Daily backups with monthly restore tests
- Change requests through the Client Portal
- Monthly service report and quarterly review
Specifications
Technical details
| Parameter | Value |
|---|---|
| Platforms | Nebora Public, Private and Hybrid Cloud |
| Operating systems | Ubuntu, Debian, RHEL-compatible, Windows Server |
| Patching | Monthly; critical patches within 72 hours |
| Monitoring | 24/7 by our NOC in Sofia |
| P1 response | 30 minutes, 24/7 |
| Standard changes | Within one business day |
| SLA | 99.95% monthly availability |
Process
How it works
- 01
Onboard
We review your servers, access and documentation, and agree who is responsible for what.
- 02
Stabilize
We close gaps in monitoring, backups and patching found during onboarding.
- 03
Run
We operate the environment day to day and carry out the changes you request.
- 04
Improve
Quarterly reviews of performance, cost and risk, with clear recommendations.
Related
Related services
Managed Services
Monitoring
24/7 monitoring of servers, services and networks by our NOC.
Managed Services
Backup
Automated, encrypted backups stored in Sofia, with tested restores.
FAQ
Frequently asked questions
Where does your responsibility end?
We manage the infrastructure and operating systems. Applications stay with you or your software vendor unless we agree otherwise. Responsibilities are set out in a RACI table in the contract.
Can you manage servers we already run elsewhere?
Yes. We migrate them to Nebora cloud first, or manage them where they are as part of Managed On-Prem.
How do we request changes?
Through the Client Portal. Standard changes are completed within one business day; urgent ones as soon as possible.
Do we keep administrator access?
Yes, if you want it. We agree access rules together, and all administrative actions are logged.
Request a quote
Tell us what you need
Share a few details and an engineer will reply within one business day with questions or a proposal.
- No obligation and no sales pressure
- A named engineer, not a call center
- Proposal within a few business days