Data Center
Colocation
Rack space, 2N power and N+1 cooling for your own hardware.
Data Center
Remote Hands
Our on-site engineers act as your hands in the data center, 24/7 — from a quick reboot to installing and cabling a new rack of equipment.
Benefits
Why customers choose it
Around the clock
Engineers are on site day and night, so urgent tasks do not wait for someone to drive in.
Skilled, not just present
Our team handles installation, cabling, part replacement and diagnostics on common server and network brands.
Clear reporting
Every task is logged in the Client Portal with times, actions taken and photos where useful.
What's included
Everything in the service
Included as standard — no add-ons needed to get started.
- Power cycles and reboots
- Visual checks, status lights and photos
- Receiving, checking and storing deliveries
- Racking, cabling and labeling
- Disk, memory and power supply replacement
- Console access and basic diagnostics
Specifications
Technical details
| Parameter | Value |
|---|---|
| Availability | 24/7/365, engineers on site |
| Urgent tasks | Work starts within 30 minutes |
| Standard tasks | Work starts within 4 hours |
| How to request | Client Portal or email |
| Billing | Included hours per month, then per 15 minutes |
| Languages | English and Bulgarian |
| Reporting | Task log with photos in the Client Portal |
Process
How it works
- 01
Request
Open a ticket in the portal and mark it urgent if needed.
- 02
Confirm
An engineer confirms the task, the exact equipment and any risks before starting.
- 03
Perform
The work is carried out following your instructions and our change procedures.
- 04
Report
You get a summary, the time spent and photos; the ticket stays in your history.
Related
Related services
Data Center
Connectivity
Carrier-neutral access to 4 operators, cross-connects and IP transit.
Managed Services
Managed On-Prem
Our engineers look after the servers you keep in your own building.
FAQ
Frequently asked questions
What is outside the scope of Remote Hands?
We do not change software configuration inside your systems unless agreed in writing. For full management of your servers, see Managed On-Prem or Managed Cloud.
How quickly do you start on urgent tasks?
Urgent tasks start within 30 minutes, at any time of day or night. Standard tasks start within 4 hours.
How is it billed?
Colocation contracts can include a number of Remote Hands hours per month. Extra time is billed in 15-minute increments and shown in the portal.
Can you handle deliveries for us?
Yes. Tell us what is arriving; we receive and check it, store it securely and confirm with photos.
Request a quote
Tell us what you need
Share a few details and an engineer will reply within one business day with questions or a proposal.
- No obligation and no sales pressure
- A named engineer, not a call center
- Proposal within a few business days